The company made the announcements during a press conference in Tokyo. Kaz Hirai, Sony’s executive deputy president and the likely successor to CEO Howard Stringer, started by offering “our deepest and sincerest apologies” for the outage of the PlayStation network, as well as apologizing to customers whose personal information has been compromised.
Hirai confirmed that lots of users account information was stolen as the result of a hacker attack that has forced Sony to shut down PSN and Qriocity services for the last two weeks. Sony says that it was first alerted to the attack on April 20 and has been working with authorities and two security firms to investigate.
“This criminal act against our network had a significant impact not only on our consumers but our entire industry,” Hirai said. “These illegal attacks obviously highlight the widespread problem with cyber-security.”
The big question though is whether or not credit card data was stolen, a possibility that has raised questions from the U.S. Congress. Hirai and two other Sony executives repeatedly asserted that they have found “no evidence” that credit card data or billing information has been stolen. Hirai wouldn’t rule out the possibility, however, which likely explains why Sony is asking customers to check their credit card statements just in case.
To prevent an attack like this one from happening again, Sony says it has moved PSN and Qrioicity services to a new data center and implemented new security measures, including additional firewalls, enhanced encryption and automated software monitoring. The company has also created a new position: Chief Information Security Officer, a senior executive wh o will report to Sony...
